Refund policy

Aperture Living Return & Refund Policy

We want you to be completely satisfied with your purchase from Aperture Living.

Change of Mind Returns

We accept eligible change-of-mind returns within 30 days of delivery.

To be eligible for a change-of-mind return:

• The item must be unused, undamaged and in its original condition.
• All original packaging, accessories, manuals and components must be included.
• Proof of purchase or your order number must be provided.
• You must contact us before returning your item.

Customers are responsible for return shipping costs for change-of-mind returns. Original shipping charges are non-refundable.

Once your return has been received and inspected, we will notify you whether your refund has been approved. Approved refunds will be issued to your original payment method.

Faulty, Damaged or Incorrect Products

If your product arrives damaged, faulty, defective or you receive the incorrect item, please contact us as soon as possible with your order number and photos or video showing the issue.

Where required under the New Zealand Consumer Guarantees Act 1993, we will provide an appropriate remedy, which may include repair, replacement or refund.

We will cover reasonable return shipping costs where an item is confirmed to be faulty, damaged or incorrectly supplied.

Products Damaged Through Use

Our return policy does not cover damage caused by misuse, incorrect installation, modifications, accidents, neglect or failure to follow the supplied instructions.

This does not affect any rights you may have under applicable consumer law.

Cancellations

Orders may be cancelled before they have been processed or dispatched. Please contact us as soon as possible if you would like to cancel an order.

Once an order has been dispatched, it cannot normally be cancelled and will instead need to follow our returns process.

Refund Processing

Approved refunds are returned to the original payment method. Please allow approximately 5–10 business days for your bank or payment provider to process the refund after it has been issued.

Contact

For returns or refund assistance, please contact:

Aperture Living
Email: support@apertureliving.store