Shipping policy

Aperture Living Shipping Policy

Order Processing

Orders are generally processed within 1–3 business days.

Orders placed on weekends or public holidays may begin processing on the following business day.

Once your order has been dispatched, you will receive shipping confirmation where tracking information is available.

Estimated Delivery Times

Our estimated delivery timeframe is:

New Zealand: approximately 7–15 business days after dispatch.

These timeframes are estimates and may occasionally be affected by courier delays, customs processing, public holidays, severe weather or other circumstances outside our reasonable control.

Multiple Products

Where an order contains multiple products, items may occasionally be shipped separately and arrive at different times.

You will not be charged additional shipping because an order has been divided into multiple shipments.

Tracking

Where tracking is available, tracking details will be provided after your order has been dispatched.

Please allow a short period for tracking information to become active after receiving your shipping confirmation.

Incorrect Shipping Addresses

Customers are responsible for ensuring their shipping address is correct when placing an order.

If you notice an error, please contact us immediately. We cannot guarantee that an address can be changed once an order has been processed or dispatched.

Lost or Delayed Orders

If your order has not arrived within the expected timeframe, please contact us at support@apertureliving.store with your order number.

We will investigate the shipment and work with you to resolve the issue.

Damaged Deliveries

If your order arrives damaged, please contact us as soon as possible and include photographs of the product and packaging.

Consumer Rights

Nothing in this Shipping Policy limits your rights under the New Zealand Consumer Guarantees Act 1993 or other applicable consumer laws.